Terms of Service

Last updated: July 20, 2026.

These Terms of Service (the "Terms") govern your use of CrewLabs, a product of Crew Labs LLC, a Florida limited liability company ("CrewLabs," "we," or "us"). By creating an account or using CrewLabs, you agree to these Terms. If you use CrewLabs on behalf of a company or other organization, you accept these Terms on its behalf.

CrewLabs is an AI teammate you can set up and run in two ways:

• Self-run (free). You install and run the CrewLabs app on your own machine and connect it to your own AI provider account (for example OpenAI/ChatGPT, Anthropic/Claude, or another supported provider) and your own channels. Your agent runs locally on your hardware. You pay only your AI provider for the model usage. CrewLabs does not charge you for the self-run tier, and does not process your model usage or agent conversations for it.
• Enterprise (hosted). CrewLabs runs and operates the product for you as a managed, white-glove service. We host the agent, manage the infrastructure, and (where agreed) provide model access. Enterprise is a paid service governed by these Terms together with any order form or agreement we sign with you.

Features may change over time as we improve the product. We will not materially reduce a paid Enterprise capability you are relying on without reasonable notice.

For the self-run tier, you bring your own accounts and are responsible for them:

• Your AI provider account. You must have your own account and API key with a supported AI provider. Your use of that provider is governed by that provider's own terms and pricing, and you are responsible for all charges they bill you. CrewLabs is not a party to your relationship with your AI provider.
• Your channels and integrations. You connect your own channels and third-party accounts (such as messaging or email services). You are responsible for keeping those credentials secure and for complying with the terms of each service you connect.
• Your keys stay with you. On the self-run tier, your AI provider keys and the content flowing through your agent stay on your machine and with the providers you chose. See our Privacy Policy for details.

You are responsible for how your agent is configured and used, and for complying with applicable laws in your use of it.

You agree not to use CrewLabs to:

• Break the law, or help anyone else break the law.
• Send spam, harass or abuse people, or deceive consumers.
• Distribute malware or illegal, infringing, or harmful content.
• Violate the terms of your AI provider or any channel or service you connect.
• Attempt to reverse-engineer, resell, or misuse the CrewLabs software except as these Terms allow.

We may suspend or terminate access for violations of this section.

You are responsible for your account and for the activity under it. Keep your login credentials secure.

You can stop using CrewLabs at any time. For the self-run tier, you can uninstall the app and delete your account. For Enterprise, cancellation follows the order form or agreement between us.

We may suspend or terminate an account for a material breach of these Terms, or for conduct that puts other users, our systems, or third parties at risk. Where practical, we will give reasonable notice. On termination, your right to use CrewLabs ends, and deletion of any data we hold follows our Privacy Policy.

CrewLabs, including its software, brand, and content, belongs to Crew Labs LLC and its licensors. We grant you a limited, non-exclusive, non-transferable right to use CrewLabs under these Terms. You keep ownership of your own configuration, your data, and the output your agent produces for you.

CrewLabs is provided "as is" and "as available," without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that CrewLabs will be uninterrupted, error-free, or secure, or that it will meet your requirements. AI systems can produce inaccurate or unexpected output, and you are responsible for reviewing output before relying on it.

To the maximum extent permitted by law, CrewLabs and its owners, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill, arising out of or related to your use of CrewLabs.

For the self-run (free) tier, because you do not pay CrewLabs a fee, our total liability to you is limited to one hundred US dollars (US $100). For Enterprise, our total liability is limited to the fees you paid us for the service in the twelve months before the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

We may update these Terms as the product and our business evolve. When we make material changes, we will update the date at the top of this page and, where appropriate, notify you (for example by email or in the app). Your continued use of CrewLabs after a change takes effect means you accept the updated Terms.

These Terms are governed by the laws of the State of Florida, USA, where Crew Labs LLC is organized, without regard to its conflict-of-laws rules. Venue and any dispute-resolution process will be set out in a future update of these Terms. If any part of these Terms is found unenforceable, the rest stays in effect.

Questions about these Terms? Email hello@crewlabs.net.