Terms of service

These Terms of Service ("Terms") govern your access to and use of the CrewLabs platform and the AI agents we operate on your behalf. CrewLabs is a product of Crew Labs LLC, a Florida limited liability company ("CrewLabs," "we," "our"). If anything below is unclear, email hello@crewlabs.net and we'll explain.

1. Acceptance

By signing up for, accessing, or using CrewLabs, you agree to these Terms. If you're using CrewLabs on behalf of a company or other entity, you represent that you have authority to bind that entity, and "you" in these Terms refers to that entity. If you don't agree, don't use the service.

2. The service

CrewLabs is an agent-as-a-service platform. You pay a monthly subscription, and in exchange we provision and operate a dedicated AI agent for you that runs on the channels you connect — Telegram, Slack, Discord, WhatsApp, SMS, email, and similar messaging surfaces we support. Each customer's agent runs in its own isolated virtual machine; agent data is not shared between customer environments.

The specific channels, message volume, and features included with your subscription are described on our pricing page and in your active plan. We'll add capabilities over time — features available on the day you sign up are not guaranteed to remain identical, but we won't materially reduce what you're paying for without notice.

3. Acceptable use

You agree not to use CrewLabs (or let your agent be used) to:

• Send spam, unsolicited bulk messaging, or phishing.
• Harass, threaten, or target individuals or groups on the basis of protected characteristics.
• Distribute or generate illegal content, including content that infringes intellectual-property rights, sexual content involving minors, or content prohibited by applicable export controls or sanctions.
• Engage in consumer deception that violates the FTC Act or equivalent law — false claims, fake testimonials, undisclosed material connections, dark patterns.
• Scrape, crawl, or extract data at scale from third-party services, or use the agent to evade rate limits or terms of those services.
• Reverse-engineer the platform, attempt to access other customers' data, or probe for vulnerabilities outside an authorized security program.
• Resell, sublicense, or white-label the service without a written reseller agreement from us.

We may suspend or terminate your account, without refund, for violations of this section. Serious violations may be suspended immediately and investigated after; lesser ones, we'll usually flag and give you a chance to fix.

4. Customer responsibilities

You own the channels and accounts your agent connects to — your Telegram bot, your Slack workspace, your Twilio number, your domain. You're responsible for keeping those credentials secure and for whatever your agent says or does under your identity on those channels. CrewLabs is the tooling provider; you are the publisher of the content your agent produces in your name.

You're also responsible for complying with the laws and platform rules that apply to your business — including messaging-consent laws (TCPA, CAN-SPAM, GDPR e-privacy), industry-specific regulations (HIPAA, FINRA, etc.), and the terms of service of the channels you connect. We'll build the tooling to help; you own the compliance posture.

5. Pricing & billing

CrewLabs is sold as a recurring monthly subscription billed through Stripe. Your subscription auto-renews each month unless you cancel. Overage usage above your plan's included message allowance is charged in pre-purchased packs at the rates shown on our pricing page; pack charges appear on your next invoice. All prices are in US dollars and do not include taxes, which we add where required.

We may change pricing with at least 30 days' email notice. If we raise the price on a plan you're currently on, you keep your current price for the remainder of your then-current billing period; the new price applies at the next renewal. If you don't want to renew at the new price, you can cancel before the renewal date.

Failed payments may result in service suspension after a reasonable grace period (typically 7 days). Repeated failed payments may result in account termination.

6. Cancellation

You can cancel your subscription at any time from the billing portal in your dashboard, or by emailing hello@crewlabs.net. Cancellation takes effect at the end of your current paid period — your agent keeps running until then, and you won't be billed again.

7. Refund policy

Subscription fees are not refundable except as required by law or as set out in our Refund Policy. The Refund Policy is incorporated into these Terms by reference; please read it.

8. Intellectual property

You keep ownership of your data and the content your agent produces on your behalf. We grant you a non-exclusive, worldwide, non-transferable license to use the CrewLabs platform during your subscription, solely to operate your agent.

We retain ownership of the CrewLabs software, models, prompts, infrastructure, brand, and any improvements we make to the platform — including improvements informed by aggregated, anonymized usage data. Nothing in these Terms transfers ownership of our intellectual property to you, and nothing transfers ownership of your data to us.

If you give us feedback or suggestions, we may use them to improve the product without obligation to you.

9. Confidentiality

Each party may receive non-public information from the other marked or reasonably understood to be confidential. The receiving party will protect it with at least the same care it uses for its own confidential information (and no less than reasonable care), use it only to perform under these Terms, and not disclose it to third parties except to employees, contractors, or subprocessors with a need to know and bound by similar confidentiality obligations. This obligation survives termination for three years.

Confidential information does not include information that is public through no fault of the receiving party, was already known without confidentiality obligations, was independently developed, or is required to be disclosed by law (in which case the receiving party will give prompt notice where legally permitted).

10. Warranty disclaimer

CrewLabs is provided "as is" and "as available." We'll apply reasonable engineering effort to keep the service running and to fix issues we cause, but we don't warrant that the service will be uninterrupted, error-free, or fit for any particular purpose. To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

AI agents can produce inaccurate, biased, or unexpected output. You're responsible for reviewing your agent's behavior, configuring its instructions, and deciding what it should and shouldn't handle on your behalf.

11. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, consequential, special, or exemplary damages — including lost profits, lost revenue, lost data, or business interruption — even if advised of the possibility. Each party's total aggregate liability arising out of or related to these Terms is capped at the fees you paid CrewLabs in the 12 months preceding the event giving rise to the claim.

These limits don't apply to: (a) your payment obligations, (b) either party's indemnification obligations under Section 12, (c) breaches of confidentiality under Section 9, or (d) liabilities that cannot be limited under applicable law.

12. Indemnification

You will defend, indemnify, and hold CrewLabs and its officers, employees, and contractors harmless from any third-party claim, loss, damage, or expense (including reasonable attorneys' fees) arising out of:

• Content your agent produces, sends, or publishes under your identity.
• Your violation of Section 3 (acceptable use).
• Your breach of laws or platform rules that apply to your business or your channels.
• Disputes between you and your customers, contacts, or end users.

We'll give you prompt notice of any covered claim and let you control the defense, provided you don't settle in a way that admits our wrongdoing or imposes obligations on us without our consent.

13. Termination

Either party may terminate these Terms at any time. You can terminate by canceling your subscription per Section 6. We can terminate by giving you 30 days' notice for convenience, or immediately for material breach (including serious violations of Section 3).

On termination, your access to the platform ends and we delete your data per the schedule in our Privacy Policy. Sections that by their nature should survive termination — including 7 (refund policy), 8 (IP), 9 (confidentiality), 10 (warranty), 11 (liability), 12 (indemnification), and 14 (governing law) — will survive.

14. Governing law and venue

These Terms are governed by the laws of the State of Florida, USA, without regard to conflict-of-laws principles. The exclusive jurisdiction and venue for any dispute arising out of or related to these Terms is the state and federal courts located in Miami-Dade County, Florida, and each party consents to personal jurisdiction there.

15. Miscellaneous

These Terms, together with the Privacy Policy, the Refund Policy, and any active order or signed addendum, are the entire agreement between you and CrewLabs and supersede any prior agreements on the same subject. If any provision is held unenforceable, the rest stays in effect. Our failure to enforce a provision isn't a waiver of our right to enforce it later. You can't assign these Terms without our written consent; we can assign them in connection with a merger, acquisition, or sale of substantially all our assets. We may update these Terms with at least 30 days' email notice for material changes.

16. Contact

Questions, notices, or legal correspondence: hello@crewlabs.net.